1.1 Legal Corporate Entity

YALLAH CART TRADING LLC owns and operates this platform as a limited liability commercial enterprise duly incorporated and existing under the corporate and commercial laws of the UAE (United Arab Emirates). Our primary business registration, central administrative headquarters, operational infrastructure, and domestic fulfillment networks are UAE-based. The merchant of record in your transactions with us is the entity called YALLAH CART, therefore.

1.2 Geographic Scope & Legal Jurisdiction

These Terms apply universally to all website visitors, guest buyers, registered account holders, commercial users, and clients accessing this platform within the UAE or from another country. This commercial, legal, financial, and transactional relationship that exists between us and you shall be governed, interpreted, and enforced as per the federal laws of the UAE and the local laws applicable in the Emirate of commercial operation.

1.3 Binding Contractual Agreement & Modifications

When you visit, view, browse through, or interact with any section of our platform, you enter into a binding legal contract with us. We reserve the absolute and unilateral right to amend, update, revise, modify, or replace any portion of these Terms at our sole discretion without issuing prior notice to you as an individual or as a person. Any changes happening to these Terms will take effect immediately when these changes are made on our platform with an updated date that will read Last Updated. Your continued use of the platform after published revisions constitutes an explicit acceptance of these revised Terms. So, you bear the responsibility to review the Terms preserved in this document from time to time to stay informed of your legal rights & obligations.

2.1 Customer Service Channels

We wish to offer you responsive and accessible customer support to help you with your queries, product details, shipment updates, and return requests. You can connect with our support team right away through our official channels. Our customer service team remains available to assist you from Monday through Saturday, 9:00 AM to 6:00 PM GST.

• Email Support: ___________________________
• Call Support / Phone Hotline: ___________________________
• Registered Business Address: ___________________________

2.2 Inquiry Resolution Standards

All customer queries that we receive during our operational business hours via live chat and/or digital communication channels are addressed immediately. But if you send us a query outside of standard working hours, on Sundays, or during UAE statutory holidays, we will respond to it on the next immediate business day.

3.1 Age of Majority & Legal Capacity

Only individuals aged 18 years old (or the legal age of majority in your jurisdiction) can access and use our platform; all users must possess full legal capacity to enter into all sorts of binding, enforceable contracts under applicable law. Minors (people under 18 years of age) are strictly prohibited from creating an account on our website, completing a transaction, or giving us their personal data. If you access or use our platform on behalf of a corporate entity, business, and/or partnership, you represent and warrant that you hold full legal authority to bind that entity to all the terms in this document. We do not sell your personal data.

3.2 Account Registration & Data Accuracy

Anyone can browse the public areas of this platform without creating an account. However, if you wish to access features like order tracking or saving delivery preferences, we do suggest creating an account on yallahcart.com. When you register an account with us, you agree to the obligation to provide us with complete, current, accurate, and truthful information, such as your full legal name, valid mobile phone number, current delivery address within the UAE, and an active email address. You also agree to update your profile details right away to make sure your orders can be delivered to you safely & accurately.

3.3 Account Credentials & Security Responsibilities

You and only you bear the responsibility to maintain the confidentiality of your account login details. You assume full operational & legal responsibility for all activities, purchases, orders, and communications conducted through your account credentials. You agree to notify us via live chat upon discovering any unauthorized access or security breaches. We are not liable for such a loss stemming from your failure to safeguard your account credentials.

3.4 Account Suspension & Termination Rights

We reserve the right to suspend, disable, restrict, or permanently terminate your account. Also, we have the right to remove user content or reject current/future service without prior notice or liability if we reasonably determine that you have violated any provisions of these Terms, you have provided us with false, inaccurate, incomplete, or misleading registration details, you have exhibited abusive, fraudulent, or harassing behavior toward our support personnel or logistics carriers, or your account exhibits payment, transaction, or return patterns indicate of fraud or resale exploitation.

4.1 Commercial Product Scope

We operate a retail eCommerce platform that specializes in physical consumer merchandise. Our product catalog spans different lifestyle categories, such as daily fashion apparel, shoes and footwear, home & kitchen goods, home decor accents, consumer electronics accessories, personal beauty and grooming products, pet supplies, sports and outdoor gear, hardware tools, DIY maintenance items, and other general consumer goods.

4.2 Product Exclusions & Restricted Items

We explicitly do not list, sell, or distribute digital downloadable products, perishable food items, highly regulated/restricted goods, etc. Any age-restricted or legally regulated consumer product will not be published or made available on our platform.

4.3 Product Descriptions & Visual Accuracy

We make all reasonable commercial efforts to make sure that product descriptions, technical specs, material details, sizing metrics, prices, and images on the platform remain accurate & complete. But we do not warrant that these product descriptions, color swatches, dimensions, or images are entirely error-free, accurate, or complete. That is because displayed colors depend on your screen calibration. Physical items that we deliver to you may exhibit minor, reasonable variations in packaging, labeling, production batch aesthetics, etc., compared to digital listings.

4.4 Inventory Limitations & Stock Availability

All products displayed on our platform are actually subject to real-time stock availability. So, we reserve the right to limit the sales quantities of any item per individual user, household, location, or delivery order. We also reserve the right to discontinue any product at any time without giving you prior notice. If an ordered item becomes out of stock or unavailable before dispatch, we’ll notify you and issue you a full refund after canceling the unavailable item from your order.

5.1 Currency of Settlement

All item prices, shipping charges, cash surcharges, operational fees, and promotional discounts listed on our website are quoted, calculated, and processed exclusively in United Arab Emirates Dirhams (AED).

5.2 Value Added Tax (VAT) Compliance

As per Federal Decree-Law No. (8) of 2017 on Value Added Tax and its amendments within the United Arab Emirates, all commercial sales executed through YALLAH CART are subject to VAT (currently assessed at the statutory rate of 5%). Unless the product detail page explicitly states otherwise, all displayed prices are exclusive of VAT, and applicable VAT charges will be itemized and added to your subtotal during checkout.

5.3 Pricing Errors & Administrative Adjustments

We wish to make sure that our prices remain accurate across our catalog. But technical glitches, system sync delays, typographical mistakes, or other factors may cause incorrect item pricing or promotional calculations to appear. We reserve the right to correct these pricing errors. So, if an item was priced incorrectly when you bought it, we reserve the right to either cancel the order to give you a 100% full refund or contact you before warehouse dispatch to ask your permission to proceed with the updated total amount.

5.4 Price Adjustments

We reserve the right to modify product prices, delivery charges, and promotional offers at any time without prior notice. Price changes will not apply retroactively to orders that have already been confirmed by the Company through an automated Order Confirmation notice.

6.1 Order Submission Process

Placing your order on our website actually represents an offer from you to buy a product at the stated price, delivery charges, tax rates, etc. When you complete the online checkout process, you acknowledge your legally binding obligation to pay for said order.

6.2 Automated Order Acknowledgment

When you complete the checkout process, you get an automated email/SMS acknowledging receipt of your order. You also get a unique Order Number. This receipt simply confirms that a request for your purchase has reached our system; it doesn’t constitute formal legal acceptance of your order by us.

6.3 Legal Order Acceptance & Contract Execution

A legally binding contract of sale between YALLAH CART and you is established only when we dispatch the ordered products from our fulfillment facility and give you a Dispatch & Tracking Confirmation notice via email or SMS. We reserve the right to accept or decline your order, in whole or in part, for any lawful reason behind dispatching said order.

7.1 Customer Cancellation Window

You may request us to cancel your order within a strict 5-hour window that starts from the time you place an order on our platform. But this order must not have already been packed when you submit a cancellation request.

7.2 Post-Dispatch Cancellations

Once this 5-hour window is over or once your order has been handed over to one of our courier partners for dispatch, cancellation does not remain possible.

7.3 Cancellation Refund Processing

Eligible cancellation requests are processed right away. You get a 100% refund in case of an eligible cancellation within 7 to 14 business days.

8.1 Delivery Scope & Expansion Frame

We provide domestic order fulfillment and physical delivery services within the UAE as of this moment. However, we intend to expand our shipping operations to other countries and regions in the future.

8.2 Delivery Speed Tiers & Exact Timeframes

We offer two delivery options for the items sold on our platform. Express Items are delivered to you within 1 or 2 business days after the processing and dispatch of your order. However, a Standard Item takes 5 to 6 business days to be delivered after the processing and dispatch of the order. These delivery timeframes are essentially estimates and may vary due to certain factors, such as public holidays, unexpected courier delays, incorrect/incomplete delivery information, or circumstances that lie outside our reasonable control.

8.3 Courier Partners

We execute physical parcel transit & doorstep delivery through our authorized third-party courier delivery partners. These partners include Aramex, iMile, and Shippa. When you place an order with us, you consent to sharing your delivery address, the name of the recipient, and the contact information provided by you for this purpose with these designated carriers for fulfillment.

8.4 Order Tracking Tools & Alerts

You get automated SMS and/or email updates about the status of your order and the progress it has made. You may also track your order via our website simply by entering your email & order number. See our Track Your Order page to learn how to track your order.

8.5 Address Accuracy & Delivery Responsibilities

You are solely responsible for giving us complete, detailed, & accurate delivery address details during checkout. It includes street names, building identifiers, apartment/villa numbers, town or city, Emirate, and an active phone number. If a parcel cannot be delivered due to incorrect or incomplete information, or if you repeatedly fail to respond to courier contact, the parcel will be returned to our facility, and re-routing fees may apply.

8.6 Risk of Loss & Title Transfer

Title to and risk of physical loss or damage to ordered merchandise pass to you upon successful delivery of the parcel to your delivery address by our courier partner.

9.1 Accepted Payment Options

We accept payment from customers via:

• Major credit and debit cards issued by Visa and Mastercard;
• Mobile digital wallet solutions, including Apple Pay and Google Pay;
• Payment processing solutions powered by Network (Network International).

9.2 Payment Gateway Security

We process all online payments through secure payment gateways that use modern encryption technologies and authentication protocols. We do not store, process, view, or retain raw credit or debit card numbers on our internal servers.

9.3 Cardholder Authorization & Fraud Prevention

When you submit your card/wallet details during checkout, you actually warrant that you happen to be the lawful account owner or authorized user of that payment instrument. If your card issuer refuses or fails to authorize said payment, we will simply cancel your order and disclaim all sorts of liabilities for delays or non-delivery.

10.1 14-Day Return Window

You have 14 days to request a return. These 14 days begin the exact day the courier marks a shipment as delivered.

10.2 Return Eligibility Conditions

A returned product must follow these conditions: It should be completely unused and unopened. It must be in its original, undamaged packaging. All original tags, labels, accessories, manuals, spare parts, and packaging materials must be intact. This item must not show any signs of use, damage, scratches, stains, or customer-induced wear & tear. Items not meeting our conditions are not eligible for a return. Final return eligibility is determined by our Return Policy.

10.3 Non-Refundable & Final-Sale Products

Some products are non-returnable and final-sale products. We will identify them on the product detail page and/or at the time of purchase.

10.4 Free Return Shipping

We cover the return shipping costs for all eligible returns. Returns are 100% free for you within the UAE.

11.1 Method of Refund Reimbursement

Once we receive and inspect returned items, we issue eligible refunds back to you via the actual payment method you used during checkout. But we do not offer cash refunds or third-party bank wire transfers for digital transactions.

11.2 Processing Timelines

Processing eligible refunds takes 7 to 14 business days after our team inspects the item/s in question and approves your refund.

11.3 Issuing Bank Variations

We process approved refunds right away. But the exact time needed for credited funds to reflect on your bank statement actually depends on your card issuer. Bank processing rules and billing cycles also influence this.

12.1 Lawful Use

As the consumer, you agree to use our platform strictly for lawful, personal consumer shopping purposes as per these Terms and applicable UAE laws & regulations. 

12.2 Prohibited Conduct

These Terms and applicable UAE laws & regulations strictly prohibit you from:

• Using stolen or fraudulent payment instruments
• Introducing viruses, malware, trojans, ransomware, or harmful code to the platform
• Using automated spiders, scrapers, bots, or extraction software to collect data or catalog pricing without written authorization
• Attempting unauthorized access to website servers, databases, user accounts, etc.
• Buying items in bulk for unauthorized commercial resale or export
• Infringing upon our intellectual property rights or those of third parties
• Harassing, abusing, mocking, scolding, or threatening our customer support or courier delivery personnel.

13.1 Proprietary Content

Our platform and its text, graphics, logos, images, software solutions, code, page layouts, brand names, and trademarks; they are all the exclusive property of YALLAH CART TRADING LLC or its content licensors. This exclusive property remains protected under UAE intellectual property laws (including Federal Law No. 38 of 2021 on Copyrights and Neighboring Rights). Moreover, this property is protected under international copyright standards.

13.2 Limited License

Your license to access and use our platform for consumer shopping purposes is just a limited, non-exclusive, non-transferable, & revocable license. You cannot copy, reproduce, distribute, change, alter, modify, display, or commercially exploit any content from this platform without our explicit written consent.

14.1 Privacy Policy Alignment

We at YALLAH CART process your personal/private information as per the applicable UAE data protection statutes. These laws & statutes include Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data (PDPL). We stay flexible to align with international frameworks like the GDPR for future global customers. You can find detailed information on these issues in our Privacy Policy. We do not sell your personal information.

14.2 Integrated Analytics & Marketing Tools

Our website uses some tools to understand our web traffic, its organic or inorganic nature, make our customers’ user experience better, check how our ads are performing, and deliver marketing material to potential consumers. The tools we use use cookies, pixels, tags, etc. to collect your information regarding your website visits and interactions. These tools include Google Analytics, Google Ads, Google Tag Manager, Hotjar, Meta Pixel, TikTok Pixel, etc.

14.3 Marketing Communications

We can gather your email address when you submit it for newsletters and/or other promotional updates with your consent. You may unsubscribe from marketing communications at any time.

15.1 "As-Is" Service

This platform and all goods & services that we offer to you here are actually on an AS IS and AS AVAILABLE basis. Without any warranties (whether express or implied). It means there are no warranties of merchantability, fitness for a particular purpose, non-infringement, or other kinds.

15.2 Manufacturer Warranties

Some items may carry direct manufacturer warranties. These items are often electronics or tools. We do not offer you extra independent express warranties beyond statutory consumer protection needs.

15.3 Limitation of Liability

We are not liable for indirect, incidental, special, or consequential damages that happen due to your use of our platform, delivery delays, product usage, etc., to the fullest extent permitted by UAE law. Our maximum aggregate liability for any claim will not exceed the original purchase price paid by you for the specific item giving rise to the claim.

You agree to indemnify, defend, and hold harmless YALLAH CART TRADING LLC, its offices, directors, employees, agents, and carriers from any claims, liabilities, losses, damages, and/or expenses (including legal fees) that arise from your breach of these Terms, misuse of YALLAH CART’s platform, or violations of any third-party rights.

We shall not be held liable or deemed in breach of these Terms for any performance failure or delivery delay that stems from events that lie beyond our reasonable control. These events or circumstances include natural disasters, severe weather conditions, sandstorms, pandemics, epidemic outbreaks, floods, civil disruptions, wars, government restrictions, customs delays, labor strikes, power grid failures, or telecommunications disruptions.

18.1 Applicable Law

These Terms and all related claims are governed by and construed as per the federal laws of the UAE and the local laws applicable in the Emirate of operation.

18.2 Amicable Resolution

If a dispute occurs, the parties involved in said dispute agree to first seek informal resolution by contacting customer support via live chat. The parties may also try to resolve said dispute via written notice within 30 days.

18.3 Judicial Jurisdiction

Unresolved disputes are submitted to the exclusive jurisdiction of the competent courts of the UAE.

19.1 Severability

If any provision of these Terms is deemed invalid or unenforceable by a court, that provision will be severed, so the remaining provisions will continue in full force.

19.2 Entire Agreement

These Terms, alongside our Privacy Policy, Return & Refund Policy, and Shipping Policy, make up the full agreement between you and YALLAH CART TRADING LLC.

19.3 No Waiver

Our failure to enforce any right or provision of these Terms will not and does not constitute a waiver of future enforcement of that or any other right.