We at YALLAH CART TRADING LLC offer a 14-day return window for eligible purchases made through yallahcart.com; this 14-day period starts on the exact date your shipment is marked “delivered” by our third-party logistics courier partner. All return requests have to be initiated through our platform within this 14-day timeframe (which is 14 calendar days, not business days); also, any return request submitted after the expiration of this 14-day window will not be accepted or processed.

Returned merchandise must satisfy our strict condition guidelines to maintain health, safety, and quality standards for all customers. Every returned item, therefore, undergoes a thorough physical inspection upon arrival at our warehouse before this return can get an approval.

Eligibility Criteria

An item must strictly meet these eligibility criteria to qualify for a valid return: that item must be completely unused, unworn, unwashed, and remain in its original, sealed condition. That item must stay inside its original manufacturer box, seal, pouch, or protective wrapping without any sort of tear/damage. All original brand tags, labels, instructional manuals, warranty certificates, accessories, extra hardware, and promotional inserts must also be fully intact.

Ineligible & Disqualified Items

When an item does not fulfill the eligibility criteria mentioned above and gets rejected, we send it back to the customer. A return request is denied if the item shows signs of use, wear, washing, alteration, or customer assembly. It is denied if the item has opened outer seals, broken plastic wraps, or missing protective covers. It is denied if the item was damaged because the customer handled it improperly, dropped it, spilled it, or modified it without authorization. Missing original brand tags, accessories, user manuals, or primary packaging components will also cause your return request to be denied.

While we at YALLAH CART TRADING LLC aim to accommodate return requests across our product catalog, certain categories and specialized items are impossible to return because of hygiene, safety, clearance, or other protocols. Therefore, products designated as final-sale, clearance, or promotional closeouts will be clearly identified on the product listing page and during checkout. These purchases are final and cannot be returned or exchanged. Certain consumer product categories, such as personal hygiene goods, innerwear, beauty products with broken seals, or specialized customer items, may carry strict non-returnable designations. So, these explicit restrictions are stated clearly and legibly on the relevant product detail page.

We at YALLAH CART TRADING LLC believe in making our customers’ shopping experience as effortless as possible. That is why we cover the cost of return shipping for eligible returns within the United Arab Emirates (UAE). It means that we do not charge customers a return shipping fee or restocking fee for authorized, eligible returns. Return shipping must be done using our designated courier pick-up services and authorized shipping waybills. Hence, returns shipped independently by the customer outside our official return process will simply not be reimbursed or tracked by our team.

If you, as a customer at yallahcart.com, wish to submit a return request, please follow these steps within 14 days of receiving your parcel, and your refund will be handled as per the rules outlined in our Refund Policy.

• Submit Request: You can access our online portal on yallahcart.com with your email address and order number.
• Select Items: You can choose the items you wish to return and give us a reason why you are returning this item.
• Get Approval: Our team will review your request and then send return instructions with a pre-paid courier pick-up schedule.
• Package Item: You will securely pack the item with original tags, packaging, and other accessories inside an outer shipping box.
• Courier Handover: You will hand the parcel over to our assigned courier driver during the scheduled pick-up time.

Returned items undergo a quality inspection when they arrive at our warehouse. Items that pass this inspection merit a refund, which is then processed automatically, while items that show signs of use, damage, opened packaging, missing tags, etc., are rejected and returned to your address. All final eligibility decisions are made by YALLAH CART TRADING LLC as per UAE consumer protection laws.