We offer customers a strict pre-dispatch window during which they can cancel orders without incurring a penalty or going through an additional procedure. Customers may cancel an order within 5 hours of placing it, provided that the parcel has not already been packed, processed, and dispatched from our fulfillment center. Once an order has been dispatched from our facility or handed over to our logistics courier partner, cancellation is no longer possible. If your order has already left our warehouse, you need to wait to receive the delivery and request a return as per our Return Policy. The conditions for returning said item are governed by our Return Policy and the regulations outlined in it.

If you request an order cancellation before we dispatch it, you should take these steps. You should visit our website, yallahcart.com, and then submit your cancellation request through your customer account portal. You may also contact our website live chat during our normal hours of operation (Monday to Saturday, 9:00 AM to 6:00 PM GST). You should clearly state your Order Number and the email address associated with your purchase. Following these steps properly will trigger the cancellation of your order, but these steps do not guarantee that your order will be cancelled right away, since order cancellation is subject to the rules and guidelines outlined in the section above.

If your cancellation request is deemed valid and eligible, we will process your request right away upon verification by our support team. Approved pre-dispatch cancellations are fully refunded to you, 100%, including any shipping charges that were applied at checkout. Returned refunds are processed back to your original payment method (it can be Visa, Mastercard, Apple Pay, Google Pay, or another method outlined in our Payment Policy) within 7 to 14 business days, following the standards established in our Refund Policy.